Your assessment is done and you're waiting for a letter. Here's what happens between now and your care actually starting.
Your approval letter arrives
My Aged Care will post (or email) a letter confirming your approved support and budget level. It can take a few weeks to arrive — if it's been longer, it's worth calling My Aged Care to check on progress.
You choose a provider
This is where Silvergrace comes in. Once you have your letter, call us and we'll confirm we service your area, walk you through your options, and prepare a personalised quote — no obligation.
Not sure what your letter actually means? That's completely normal. Call us and we'll explain it in plain English.
Questions about your own situation? We're happy to talk it through.