Understanding funding
Switching Providers
You can change home care providers if you're not happy — here's exactly how, without losing your funding.
Step 1 — Check your notice period
Most providers require written notice (commonly 2–4 weeks). Check your current service agreement, or call us and we'll help you find out.
Step 2 — Choose your new provider
Let Silvergrace know you'd like to switch. We'll confirm we service your area and start the handover on our end.
Step 3 — Your funding transfers with you
Your approved budget level moves with you — you don't lose funding or need to be reassessed just because you're changing providers.
Jargon buster
- Service agreement
- The written agreement between you and your provider that sets out fees and notice periods.
- Exit fee
- A fee some providers used to charge when you left — these are banned under Support at Home.
- Handover
- The process of transferring your care details and remaining budget from your old provider to your new one.
Common questions
Will I be charged an exit fee to leave my current provider?+
No — exit fees are banned under the Support at Home program. If you're being asked to pay one, call the Aged Care Quality and Safety Commission.
How long does switching take?+
Typically a few weeks, mostly dictated by your notice period with your current provider. We aim to make the Silvergrace side as fast and simple as possible.
Still have questions? We're happy to talk it through.