We want to hear from you
Feedback & Complaints
Good or bad, your feedback helps us do better. Every complaint is taken seriously and handled respectfully.
Talk to Us Directly
The fastest way to resolve most concerns is a phone call with your Care Coordinator or our office.
Independent Advocacy Support
You can also contact the Older Persons Advocacy Network (OPAN) for free, independent advocacy support at any time — you don't need our permission to do this.
Call OPAN on 1800 700 600.
Formal Complaints
If you're not satisfied after speaking with us, you can contact the Aged Care Quality and Safety Commission on 1800 951 822, or visit agedcarequality.gov.au.
Charter of Aged Care Rights
Every Silvergrace client is entitled to the protections in the Charter of Aged Care Rights. Ask us for a copy, or find it on the Aged Care Quality and Safety Commission website.
Submit Feedback
Tell us what happened and we'll follow up personally.
You can also email admin@silvergracecare.com.au directly.